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Companies that constantly cater to deadlines while traveling demand hotels that support their work experience so that their crew doesn’t fall behind due to poor hospitality. That said, if you’re on business travel and looking for ways to offer top-notch treatment to your business guests, you’ve got to incorporate something bigger and better. And we’re here to help.
Today’s guests are not reluctant to share their expectations regarding amenities, rooms, booking, and restaurants. Smart hospitality experts and agencies are splurging on feedback, ensuring slight tweaks and tremendous investments in commendable services and facilities to stand tall in the market. Thanks to the significant technological advancements made in the international travel industry, the demand for corporate accommodation is on the rise. It’s no surprise that hotels and hotel-style abodes are now delivering features and facilities that every Gen Z business traveler searches for. The corporate travel industry has gotten more and more luxurious over the years.
So if you want to withstand loyalty, here are some foolproof suggestions that you must incorporate into your hotel’s operational regimen.
Proper Efficiency With Mobile Check-Outs/Check-Ins
Business travelers always have busy schedules. That said, they are constantly looking for ways to make their work easier. They are frequent users of mobile boarding passes. They use their smartphones to optimize their time and efficiency. Hotels offering mobile check-in and mobile check-out will appeal to business travelers more than others. These solutions allow guests to use their smartphones to check out or in at their leisure without waiting in line. If you have this service, your business guests will remain satisfied and will never have to struggle with their schedules again.
On a side note, if you’re a business traveler looking for a full-service, amenity-packed hotel in Texas, lodging Pecos tx is the ideal answer. Here you will receive a full line of services and amenities to ensure your workforce has everything they need to do everything right.
Be available 24/7 chatbots.
If you want your business guests to lodge in peace without coming across any concerns, incorporate artificial intelligence-infused chatbots. These tools answer guest queries 24/7 without blinking an eye.
What’s more, chatbots enhance the guest experience by notifying customers. When their rooms are available and ready to be used, information regarding offerings, local events, or other activities/amenities will receive a notification.
Over time, chatbots offer valuable information about your visitors and their requests and common interests. Suppose significant portions of your visitors acquire high-end restaurants in the area. In that case, you can add that in the reservation confirmation emails as well.
Furthermore, if your business guests ask for local tourist attractions, consider designing packages to upsell in the course of registration. Such as discount tickets to a historical museum or a theme park when people add an extra day to their stay. It’s safe to say that chatbots are coming out to be very useful in the overall hospitality industry.
Keep your travelers informed
Before, after, and during their stay, personalized text messaging and emails keep guests in the know and encourage brand loyalty.
Use guest messaging and email automation software. These tools can utilize customer data from your booking process to engrave “Thank you; come again!” and follow-up texts and emails. These are all opportunities to skyrocket success in the corporate lodging industry.
During stays, send texts or emails timely regarding reminders related to shuttles or hotel events that your guests might want to visit. After check-out, throw in another “thank you” email with an incentive for booking another stay within eight months. With emails and texts, keep in mind there is a thin line between spam and welcome reminders.
If you are not familiar with the Concierge, there’s a chance you could be missing out on a lot of valuable customers.
Concierge services aren’t just fit for booking a taxi for your business guests but also offer directions to just about any location your visitors want to go. Other than that, they can even secure tickets for sold-out events or shows. Every smart traveler uses concierge services, so ensure you have them.
Free and fast Wi-Fi
In 2023, hotels that do not offer free Wi-Fi often get scratched out from the list.
Wi-Fi is an absolute must for business travelers, and it’s even better when the signals are faster than anticipated.
Corporate representatives prefer to leverage the power of status and loyalty programs. That said, make sure you are providing the fastest Wi-Fi possible to your business travelers. Also, don’t be the kind of hotel that offers a more immediate connection for an upcharge; make it accessible.
Wi-Fi has the power to make your guests feel at home while traveling. So ensure your hotel offers fast signals in every room so that your travelers can work without interruptions.
It is not enough to offer just a clock and a landline in your guests’ suit anymore. Travel hotels that value the expert business traveler can anticipate their needs and provide exceptional services. With that in mind, you need to offer your business guests an ample workspace.
Other than that, ensure office supplies, such as fax machines, printers, chic business centers, sophisticated meeting spaces, and current presentation technologies both in and out the suit for a smooth corporate experience.
An attentive and pleasant staff
For every business travel hotel, a professional staff that follows through with special requests is mandatory. So when your guests demand a wake-up call at 5:45 am, it should not come at 6 am. Besides that, your customers should never have to wait long for a cab, and your staff should know the answers to almost every reasonable question.
Furthermore, your hotel staff needs to know your organization inside-out. It speaks an easy-to-understand language, preferably English.
It is all about the “experience.” Therefore, you need to meet your business travelers halfway and fulfill their needs in the highest manner. Also, don’t forget to keep a close eye on what your competitors are doing. You can gain perspective from them and figure out what they’re doing successfully, and you aren’t.
Now that you better understand your future guests’ needs. From expertise to leisure, you can implement the improvements and changes necessary to long-lasting, positive relationships with business travelers and keep them coming back for more.